For nearly five years, CTA has been developing, deploying, and maintaining an
Intranet-based portal for a large nation-wide organization with a real estate
portfolio of over 6000 properties. This portal is used internally by the corporate
properties organization to manage several facility and property-related functions
Two key benefits of the system are automated communication and centralized reporting.
For example, the project management department is notified automatically via e-mail
when a project request is submitted, and project managers and customers are automatically
notified when a project is assigned. The centralized reporting capabilities of
the system allow management to view real-time reports of projects, property summaries,
real estate negotiations, and other features online at any time.
Some of these online applications are shown below.
Request for Services:
The project request and tracking application permits
online lifecycle management of service requests and property development projects,
including submission of the request, assignment of project managers, and status
tracking through completion. The Request for Services function is available online
to over 150,000 employees across the country; over 12,000 requests for services
have been processed by this system.
Property Management Services:
The portal is the primary source of property
information within the organization and permits authorized users the capability
to view information on a single property or the entire portfolio. Functions include
lookup of a property's manager and viewing portfolio inventory.
The yearly budgeting function is completed online as
the property management hierarchy accesses and updates financial information for
individual properties, which is automatically rolled up to regional and corporate
levels. This suite of applications includes features for estimating asset preservation
projects, forecasting lease income and expenses, integrating past years' actual
expenses, and automatically escalating account groups with customizable inflationary
Lease managers and negotiators access and update lease
information online, and changes are automatically communicated to property management,
contract management, accounting, and other relevant parts of the organization.
Emergency Response Center:
The portal includes an online information
center that permits authorized users the ability to enter, edit, view, and manage
emergency events with a facility context.
Other Online Services:
A dynamically managed Home Page with an online
publishing capability allows management to provide timely information to portal
users. A Clearinghouse function to permit organizations and employees to offer
excess equipment for transfer to other organizations, which makes better use of
excess equipment and relieves property managers from having to perform this function.
The system also interfaces with enterprise-wide applications such as SAP (financial
system), Strategen (lease management system), Aperture (occupancy tracking system),
Facility Center (asset management/preventive maintenance/dispatch services system),
and other client-specific systems, as well as hosting a data warehouse and serving
as the enterprise's primary online reporting and decision support system.
ISO 9001 Certified
IT Industry Expertise
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